Jan 30, 2024

Optimize Product Tours: How Many Steps for Max Engagement?

Thomas Moussafer

Cofounder @ Jimo

How many steps should my product tour last ?

First impressions are key. As you guide users along the journey of understanding and utilizing your product, a well-crafted product tour can be the difference between confusion and clarity, churn and retention. Product tours are a pivotal part of the user onboarding process, aiming to swiftly and effectively introduce the key features and value of your product. But how can you balance thoroughness with brevity in your product tours? Let's delve into the nuances of creating an engaging and informative product tour that resonates with your users.

Determining the ideal length of your product tour

The length of your product tour is a balancing act between providing enough information to be helpful and keeping it short enough to maintain the user's attention. So, how do you strike the right balance?

Our comprehensive analysis, utilizing anonymized data from a wide range of tours interacted with by users, particularly focusing on their step count, revealed insightful findings. The data consistently suggested that tours consisting of up to four or five steps strike the ideal balance, maximizing engagement and completion rates. However, these figures may not necessarily apply to all products, websites, services, etc. It's important to adapt, test, and adjust according to the following principles.

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Respect users' time

Time is a precious commodity for your users. A product tour that is too long can lead to frustration or abandonment. Ideally, your tour should last only as long as necessary to impart the essential knowledge needed to get started with your product. Respect your users' time by condensing the tour to the most impactful steps.

Focus on core functionality

The core functionality of your product is what differentiates it in the market and provides the most value to your users. Your product tour should focus on these aspects, guiding users to understand and use these features effectively. Prioritize the steps of your tour based on their importance and relevance to the user onboarding process.

Use progressive disclosure techniques

Progressive disclosure is a design strategy that presents only the necessary information at the moment, keeping the user focused and reducing cognitive load. Apply this technique to your product tour by dividing information into digestible chunks, revealing more details as the user progresses. This approach helps maintain engagement throughout the tour and encourages a deeper exploration of the product.

Test and iterate

There's no one-size-fits-all answer to the ideal length of a product tour. What works for one product may not work for another. The best approach is to test your product tour with real users, collect feedback, and iterate to improve it. Analyze user behavior to see where they drop off or which steps they find most helpful, and adjust your tour accordingly.

Enhancing user onboarding with a tailored product tour

A product tour is not just a feature demonstration; it's a component of the onboarding process. A tailored and well-executed tour can lead to higher engagement, better product adoption, and lower churn rates.

Align tour goals with business objectives

Ensure that your product tour aligns with your broader business objectives. Whether you aim to increase user activation, drive feature adoption, or reduce support queries, your tour should be designed with these goals in mind. Each step of the tour should contribute to achieving these objectives by directing users to the key actions that will benefit them and your product.

Monitor and measure success

To determine the effectiveness of your product tour, monitor key metrics such as completion rates, time spent on each step, and user actions following the tour. Use these insights to continuously refine and optimize the tour to better serve your users.

Design for scalability

As your product evolves, so should your product tour. Design your tour with scalability in mind, allowing for easy updates and additions as new features are released. This ensures that your product tour remains a relevant and useful tool for user onboarding over time.

Provide multiple entry points

Consider that not all users will complete the product tour in one go, or may need to revisit certain steps later. Design your tour to allow users to jump back in at any point or to access help sections relevant to their current task. This flexibility enhances the overall user experience and encourages self-directed learning.

Crafting the optimal product tour journey

Creating a great product tour is like telling a compelling story—it should capture interest, deliver value, and leave the user with a clear understanding of the next steps. 

To answer the question of how many steps your product tour should last, focus on quality over quantity. A concise, targeted, and user-centric tour will always outperform a lengthy, unfocused one.

Author

Thomas Moussafer

Cofounder @ Jimo

Cofounder @ Jimo

Cofounder @ Jimo

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Join ever-growing community of 100+ product teams who have harnessed the power of Jimo Insights.

By clicking send, you’ll receive Product Insight updates from Jimo. You always have the choice to unsubscribe from every email you receive.

Want Insights from Jimo sent straight to your inbox?

Join ever-growing community of 100+ product teams who have harnessed the power of Jimo Insights.

By clicking send, you’ll receive Product Insight updates from Jimo. You always have the choice to unsubscribe from every email you receive.

Want Insights from Jimo sent straight to your inbox?

Join ever-growing community of 100+ product teams who have harnessed the power of Jimo Insights.

By clicking send, you’ll receive Product Insight updates from Jimo. You always have the choice to unsubscribe from every email you receive.